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At K'Ford Tyres Gornal, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our services.
By using our website or providing your information to us, you agree to the collection and use of your data in accordance with this Privacy Policy.
1. Who We Are
K'Ford Tyres Gornal is a local tyre and vehicle service provider offering tyre fitting, puncture repairs, wheel balancing, tyre checks, and related services in Gornal and the surrounding areas.
2. Information We May Collect
We may collect and process personal information that you provide directly to us, as well as certain technical information when you use our website.
Personal Information You May Provide
- Your name
- Your phone number
- Your email address
- Your address, where relevant to a booking or service
- Your vehicle details, tyre sizes, and booking information
- Any other information you choose to provide when contacting us
Technical Information We May Collect
- Your IP address
- Browser type and device information
- Pages visited on our website
- Date, time, and duration of website visits
- Referring website or source
3. How We Use Your Information
We use your information to provide our services, respond to enquiries, manage bookings, and improve the performance of our website and customer service.
- To respond to your enquiries and requests
- To arrange, confirm, and manage bookings or appointments
- To provide tyre fitting, repairs, and related services
- To contact you regarding your booking, order, or service
- To process payments where applicable
- To improve our website, products, and customer experience
- To comply with legal or regulatory obligations
4. Lawful Basis for Processing
Where applicable under data protection law, we process your personal data on one or more of the following legal bases:
- Contract: where processing is necessary to provide a service or fulfil a booking with you
- Legitimate interests: where processing is necessary for the running and improvement of our business, provided your rights are not overridden
- Legal obligation: where we are required to process your information to comply with the law
- Consent: where you have given us permission to use your information for a specific purpose
5. Sharing Your Information
We do not sell your personal data. We may share your information only where necessary to operate our business, provide our services, or comply with legal obligations.
We may share your information with:
- Tyre suppliers or service partners where required to fulfil an order or booking
- Payment providers, accountants, or professional advisers where necessary
- Website hosting providers, IT support providers, or analytics providers
- Law enforcement, regulators, or legal authorities where required by law
6. Data Retention
We will keep your personal information only for as long as necessary for the purposes for which it was collected, including for business, legal, tax, accounting, or reporting requirements. When your information is no longer required, we will take reasonable steps to delete or securely store it.
7. Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, disclosure, or alteration. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve user experience, analyse website traffic, and help us understand how visitors use our site. Cookies may collect technical and browsing information but do not usually identify you directly.
For more information about how cookies are used on our website, please see our Cookie Policy.
9. Your Rights
Depending on your location and applicable law, you may have rights in relation to your personal data, including the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data in certain circumstances
- Object to or restrict certain types of processing
- Withdraw consent where processing is based on consent
- Request a copy of your data where applicable
- Make a complaint to a relevant data protection authority if you believe your rights have been breached
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites, and we encourage you to review their privacy policies separately.
11. Children’s Privacy
Our website and services are not intended for children, and we do not knowingly collect personal information from children without appropriate consent where required by law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or website practices. Any updates will be posted on this page and will take effect from the date of publication.
13. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact K'Ford Tyres Gornal through the contact details provided on our website.
