Returns Refund Cancellation

At K'Ford Tyres Gornal, we are committed to providing quality tyres, honest service, and customer satisfaction. This Returns, Refunds & Cancellation Policy explains how we handle order cancellations, returns of products, and refunds for services or purchases made with us.

1. Cancellations

If you need to cancel or reschedule a booking, we ask that you contact us as soon as possible. We will always do our best to accommodate changes where we can.

Booking Cancellations

• Appointments may be cancelled or rescheduled by contacting our team by phone, in person, or through any contact method provided on our website.
• We request that customers give as much notice as possible before cancelling an appointment.
• If special-order tyres or non-stock items have been specifically ordered for your vehicle, cancellation may be subject to supplier charges or may not be eligible for a full refund.

2. Returns

We understand that there may be occasions where a return is requested. Returns will be considered in line with your statutory rights and the circumstances of the purchase.

Tyres and Products

• Unused tyres or products may be eligible for return if they have not been fitted, used, damaged, or specially ordered for your vehicle.
• Returned items must be in their original condition and, where possible, returned with proof of purchase.
• Special-order tyres, custom orders, or products sourced specifically for a customer may not be eligible for return unless faulty or agreed at our discretion.

Non-Returnable Items

• Tyres that have already been fitted to a vehicle
• Used, damaged, or altered products
• Special-order or non-stock items sourced specifically for the customer, unless faulty

3. Refunds

Where a refund is approved, it will be processed using the original payment method wherever possible. Refunds may take several working days to appear depending on your bank or payment provider.

When Refunds May Be Given

• If a product is returned in accordance with this policy and accepted by us
• If a service has been paid for but cannot be provided by us
• If a product supplied is faulty, damaged, or not as described, subject to inspection where necessary
• Where we agree that a refund is appropriate in the circumstances

When Refunds May Not Be Available

• Where tyres or products have already been fitted, used, or damaged after supply
• Where a customer has ordered the wrong tyre size or specification after providing incorrect vehicle information
• For special-order tyres or products where costs have already been incurred on the customer’s behalf, unless the item is faulty

4. Faulty or Incorrect Products

If you believe that a tyre or product supplied by K'Ford Tyres Gornal is faulty, damaged, or incorrect, please contact us as soon as possible. We may inspect the item and, where appropriate, offer a replacement, repair, refund, or other suitable resolution in line with your legal rights.

5. Puncture Repairs and Service Work

Puncture repairs and other service work are carried out based on the condition of the tyre or vehicle at the time of inspection. If, after inspection, a tyre is found to be unsafe or unsuitable for repair, we reserve the right to recommend replacement instead. Charges may still apply for inspection or labour already carried out where appropriate.

6. Customer Responsibilities

• Please provide accurate vehicle and tyre details when booking or ordering products.
• Please inspect products and services at the time of collection or fitting and notify us promptly of any concerns.
• Please retain proof of purchase where possible when requesting a return or refund.

7. Your Statutory Rights

This policy does not affect your statutory rights under applicable consumer protection law. Where your legal rights provide greater protection than this policy, your statutory rights will apply.

8. Contact Us

If you have any questions regarding cancellations, returns, or refunds, please contact K'Ford Tyres Gornal directly and a member of our team will be happy to assist you.